Bitrix24 Migration
Migrating to Bitrix24 means moving your contacts, deals, history and files from your current system without importing the mess that came with them. VortexWeb audits your data first, maps every field, cleans and deduplicates, runs a test migration, then goes live. Delivered worldwide by a Bitrix24 Gold Partner with 460+ projects behind it.
What is a CRM migration?
A CRM migration is moving your business data, contacts, companies, deals, activity history, documents and custom fields, from one system into another, so the new system starts with your history rather than from blank.
Done well, your team opens the new CRM on day one and finds everything where they expect it. Done badly, they find duplicates, missing fields, deals with no owner and five years of dead leads, and they stop trusting the system in the first week.
The difference is almost never the migration tool. It is whether the data was audited, mapped and cleaned before anyone pressed import.
What can be migrated to Bitrix24?
VortexWeb migrates to Bitrix24 from Zoho, HubSpot, Salesforce, Pipedrive, Kommo, monday.com, Freshsales, Odoo, Microsoft Dynamics, other Bitrix24 portals, Excel and Google Sheets, and any CRM that offers an export or an API, moving contacts, companies, deals, activity history, files and custom fields.
Where a system exposes an API, the migration runs through it. Where it does not, it runs from exports. What is portable depends on the source: every system exposes contacts and deals; not every system exposes call logs, email history or attachments. VortexWeb confirms exactly what will move during the audit rather than promising it upfront.
How does VortexWeb migrate a CRM?
VortexWeb runs every migration through four stages: audit, mapping, cleaning, and a test migration validated before the live run.
We profile your existing data first: record counts, duplicate rate, completeness, and how much has not been touched in years. That audit determines the scope, and it usually surprises people. On Bitrix24 sources, a free CleanScan run does this in minutes.
Every field in the source system mapped to a destination in Bitrix24, with the decisions documented and approved before anything moves. Fields that have no equivalent are either created or consciously dropped, not silently lost.
Duplicates merged, incomplete records flagged, dead records identified. Dead data is archived separately and stays accessible. It does not get imported.
A test migration first, validated against the source, then the live run.
Migration is a data problem before it is a software problem. Arriving in a clean system is the single biggest factor in whether a team adopts it, and a migration is the one chance you get to arrive clean.
Should we clean our data before migrating?
Yes, and it pays for itself. Migrating dead records costs mapping and validation effort for data nobody will use, and it puts the mess into the system your team is being asked to trust on day one.
Most CRMs accumulate three kinds of dead weight: duplicates created by different people entering the same contact, records with no phone number or email that cannot be worked, and leads untouched for years. Moving them across preserves nothing. It moves the reason your old CRM was frustrating into your new one.
VortexWeb's approach is to migrate what is live and archive what is not. Archived data stays accessible if it is ever needed. It just does not sit in the working pipeline.
Which systems does VortexWeb migrate from?
VortexWeb migrates from every major CRM and from spreadsheets, and each source has its own field structure, export behaviour and traps.
Modules map cleanly to Bitrix24 entities. Custom modules and Zoho-specific workflow automation are rebuilt in Bitrix24 rather than ported.
Contacts, companies and deals migrate through the API. HubSpot's marketing-side data, sequences and workflows, is rebuilt in Bitrix24's equivalents.
Standard and custom objects mapped to Bitrix24 entities and Smart Processes. Salesforce's heavier customisation usually means more mapping decisions, which is why the audit stage matters most here.
Pipelines and deals map directly. Pipedrive's activity model is flatter than Bitrix24's, so activity history is normalised into the right Bitrix24 record types on the way across.
Leads, contacts and pipelines migrate through the API. Kommo's messenger-centric history is mapped into Bitrix24's communication timeline.
Boards are not a CRM structure, so the audit decides which boards are contacts, which are deals and which are projects before anything is mapped.
Any system with an export or an API is migratable. The audit establishes what each exposes and the mapping is built to it.
Field structures already match, so the work is mostly deduplication and permission mapping. Common when a business consolidates accounts, changes ownership, or moves between cloud and on-premise.
The most common source and the most inconsistent. Every sheet has its own column names, formats and habits. Column mapping, format normalisation and deduplication are the bulk of the work, and the result is usually the first time the business has had a single clean list.
Not a migration source in the normal sense, but many businesses have their real customer history in an inbox and a phone. VortexWeb extracts contacts from those where possible and connects both channels to Bitrix24 so history builds properly from go-live.
How long does a Bitrix24 migration take?
Migration time depends on data volume and data quality far more than on the source system. A clean export of a few thousand records is fast. Ten years of unmanaged data across multiple systems is a project.
The audit gives you a committed timeline before you commit spend. Migration is usually scoped as part of an implementation, and for businesses moving off another CRM it is the part of the project most likely to set the overall timeline.
Can we run both CRMs in parallel?
For a short period, yes, and it is sometimes right for a large team. But parallel running past a few weeks means data drifts between the two systems, and reconciling that drift is worse than a clean cutover.
VortexWeb plans a cutover date at the start rather than letting it slide. The test migration exists so the live run is a formality, not a leap.
How much does a Bitrix24 migration cost?
Migration is scoped per project after the audit, because the cost is driven by data volume and condition rather than by the source system. It is usually quoted as part of a full implementation, where it is the largest single variable after integrations.
Frequently asked questions
No. VortexWeb runs a test migration and validates it against the source before the live run. Records recommended for exclusion, such as duplicates and long-dead leads, are archived and remain accessible rather than deleted.
Yes, and it pays for itself. Migrating dead records costs mapping and validation effort for data nobody will use, and puts the mess into the system your team is being asked to trust. On Bitrix24 sources, a free CleanScan run identifies duplicates, stalled deals and inactive-owner records first.
It depends on volume and data quality far more than on the source system. A clean export of a few thousand records is fast. Ten years of unmanaged data across multiple systems is a project. The audit gives you a committed timeline before you commit spend.
Usually. Communication history depends on what the source system exposes through its API or exports. VortexWeb confirms exactly what is portable during the audit rather than promising it upfront.
For a short period, yes, and it is sometimes right for a large team. But parallel running past a few weeks means data drifts between systems, so VortexWeb plans a cutover date at the start rather than letting it slide.
Yes, and they are the most common sources. They are also the most inconsistent, so column mapping, format normalisation and deduplication are the bulk of the work. The result is usually the first time the business has had a single clean list.
Yes. Portal-to-portal migration is common when a business consolidates accounts, changes ownership, or moves between cloud and on-premise. Field structures already match, so the work is mostly deduplication and permission mapping.
Yes. Migrations are delivered worldwide from offices in Dubai, Noida and Auckland, and are almost always remote. The audit, mapping, cleaning and validation process runs the same way regardless of location.
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