ZIWOCONNECT
ZIWOCONNECT connects the ZIWO cloud contact centre to Bitrix24, logging calls against the matching lead, contact or deal so every conversation lives where the deal lives. Built by VortexWeb as ZIWO's development partner for the Bitrix24 platform, published on the Bitrix24 Marketplace, and maintained by VortexWeb.
What is ZIWOCONNECT?
ZIWOCONNECT is the integration layer between ZIWO, a cloud contact centre platform, and Bitrix24, so that telephony and CRM stop being two systems that someone has to reconcile.
Without it, a sales team makes and takes calls in ZIWO and records what happened in Bitrix24 afterwards, if at all. Call history lives in one place, deal history in another, and the manager looking at a pipeline has no idea how many conversations sit behind each stage. ZIWOCONNECT closes that gap at the moment the call happens.
What does ZIWOCONNECT do?
Calls made and received through ZIWO are logged against the matching Bitrix24 lead, contact or deal, automatically, at the time of the call.
Sales and support teams get the full conversation history inside the record they are already working in. Managers get call activity in CRM reporting rather than in a separate telephony console. Nobody types a call note into a CRM after the fact, which means the notes actually exist.
For availability, plans and pricing, see the app listing on the Bitrix24 Marketplace or speak to ZIWO. VortexWeb built and maintains the app; commercial terms sit with the listing.
Why was ZIWOCONNECT built by VortexWeb?
Because ZIWO wanted its product inside Bitrix24 without building a Bitrix24 development team, and VortexWeb already had one.
ZIWOCONNECT is the model VortexWeb offers to any software vendor: your product, connected to Bitrix24's user base, carrying your name, built and maintained by a Gold Partner that publishes its own apps on the same marketplace. ZIWO owns the listing and the commercial relationship. VortexWeb owns the code and keeps it working when either platform changes.
Does VortexWeb build marketplace apps for other software vendors?
Yes. ZIWOCONNECT is one example. VortexWeb develops Bitrix24 marketplace applications for SaaS, telephony, payments, data and other software vendors who want a supported integration inside Bitrix24.
That covers the full lifecycle: development on the Bitrix24 REST API and D7 framework, marketplace listing compliance, publishing under your name, and ongoing maintenance when Bitrix24 or your own platform changes. Scoped as a project under Bitrix24 customisation.
Which other telephony systems does VortexWeb connect to Bitrix24?
ZIWO is one of many. VortexWeb integrates 3CX, CallHippo, CallGear, Brightcall, Twilio, Zadarma, YPI.ae, Aircall, RingCentral, Exotel, Knowlarity and Ozonetel with Bitrix24, with calls logged against the matching record and recordings attached where the provider supports it.
Where a standard connector exists, it is configured. Where it does not, it is built against the Bitrix24 REST API and the provider's API, scoped after a free audit.
Frequently asked questions
A Bitrix24 marketplace application that connects the ZIWO cloud contact centre to Bitrix24, logging calls against the matching lead, contact or deal automatically. VortexWeb built it as ZIWO's development partner for the Bitrix24 platform and maintains it.
Pricing is set on the Bitrix24 marketplace listing and by ZIWO rather than by VortexWeb. Check the listing or speak to ZIWO for current plans and availability.
Yes. ZIWOCONNECT connects an existing ZIWO contact centre to Bitrix24. It is an integration rather than a telephony service in its own right.
VortexWeb maintains the application, including updates when Bitrix24 or ZIWO changes. Commercial questions about the ZIWO service itself go to ZIWO.
Yes. VortexWeb integrates 3CX, CallHippo, CallGear, Brightcall, Twilio, Zadarma and others with Bitrix24. Where no standard connector exists, VortexWeb builds against both APIs, scoped after a free audit.
Yes. VortexWeb develops Bitrix24 marketplace apps for software vendors end to end, covering development, listing compliance, publishing under your name and ongoing maintenance. ZIWOCONNECT is one example.
View on the Bitrix24 Marketplace
For development enquiries: products@vortexweb.ai
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